OK so I’ve not had a response from my MP yet, but then I didn’t really expect to and it has been only a week! But at the very least it would have been courteous to send me a ‘one liner’ email saying they’ve at least recieved my message and will get back to me.
The next stage is to print my email and attach it to a letter of complaint which I’m going to hand deliver to her constituency office (which handily enough is on my way home from the train station, something I didn’t realise when I wrote the email.)
However I have managed to start a dialogue with the someone from the ‘Correspondence team’ of the passport service. I guess that this is what use to be known as Customer Services but I suspect they can’t use that particular phrase as that implies they serve us rather than us be tied by their rules! (more…)